CUSTOMER CARE PROCESS AT LLUMAR - THE STANDARD OF EXCELLENCE

At LLumar Vietnam, we believe that product quality reaches its fullest value only when paired with dedicated customer service. That is why, in addition to our internationally certified installation process, we have implemented a comprehensive, seamless, and professional customer care system, ensuring absolute peace of mind throughout the entire product experience.

OUR 10-STEP CUSTOMER CARE PROCESS:

1. Warm welcome and immediate support

Customers are welcomed and directly consulted at our showroom from 8:00 AM to 5:00 PM daily. A 24/7 hotline is also available to address all inquiries without delay.

2. Needs assessment

Beyond heat rejection, LLumar films deliver multiple benefits, including privacy, aesthetics, and health protection. We begin by carefully identifying each customer's requirements to provide the most accurate solution.

3. Tailored solution proposal

Our consultants evaluate technical specifications and product features to recommend the optimal package, customized to vehicle type, intended use, and budget.

4. Pre-installation glass measurement

We measure heat and UV transmission levels on the vehicle's glass before installation, providing a clear baseline for performance comparison afterwards.

5. International-standard installation

LLumar's installation process adheres strictly to U.S. standards. Each step is supervised by skilled technicians, guaranteeing flawless adhesion with no bubbles or edge peeling.

6. Performance verification

Following installation, glass performance is measured again for heat and UV rejection. Customers can immediately verify the difference through precise data.

7. Cleaning and final preparation

All glass surfaces are thoroughly cleaned, ensuring crystal-clear visibility and a spotless finish before handover.

8. Digital warranty activation

Every LLumar product includes an official warranty of 5 to 10 years. Upon completion, warranties are digitally activated-simple to access, transparent, and paper-free.

9. Usage and maintenance guidance

Customers receive clear instructions to maximize durability, including proper cleaning methods and routine care, ensuring optimal performance and product longevity.

10. Post-sale care

Our commitment continues after delivery. Within 3 days, our customer care team follows up to gather feedback, resolve any issues, and provide ongoing support throughout the customer journey.

Guided by the philosophy "Customer First," we define success through customer satisfaction. Every detail in our service process is designed to inspire confidence, build trust, and deliver long-term value.